Privacy Policy

At Acre, we collect information to provide better services to our users. The types of information we collect include:

Personal Information

• Account Information: Name, email address, phone number, and company details when you create an account
• Property Data: Information about properties you manage, including addresses, tenant details, and financial records
• Payment Information: Credit card details and billing information for subscription services
• Communications: Messages, feedback, and support requests you send to us

Automatically Collected Information

• Usage Data: How you interact with our platform, features you use, and performance metrics
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: We use cookies to enhance your experience and remember your preferences

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our property management platform
• Communication: To send important updates, respond to inquiries, and provide customer support
• Personalization: To customize your experience and provide relevant features and recommendations
• Analytics: To understand how our services are used and identify areas for improvement
• Security: To detect, prevent, and address technical issues and protect against fraud
• Legal Compliance: To comply with legal obligations and enforce our terms of service

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third parties who help us operate our platform (e.g., payment processors, cloud storage)
• Business Partners: With integration partners when you choose to connect third-party services
• Legal Requirements: When required by law or to protect our rights and the safety of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption: All data is encrypted in transit and at rest using strong encryption protocols
• Access Controls: Strict access controls and authentication requirements for all systems
• Regular Audits: Security assessments and vulnerability testing to identify and address risks
• Employee Training: All employees receive security training and are bound by confidentiality agreements
• Incident Response: Established procedures to quickly respond to any security incidents

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Portability: Receive your data in a structured, commonly used format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request that we limit the processing of your information

To exercise any of these rights, please contact our privacy team using the information below.