Terms of Service

Please read these terms carefully before using Acre

Effective Date: January 1, 2025
15 min read

By using Acre, you agree to these Terms

These Terms of Service govern your use of Acre's property management platform. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Acceptance of Terms

By accessing or using Acre's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

Eligibility

To use Acre, you must:

  • Be at least 18 years old or the legal age of majority in your jurisdiction
  • Have the legal authority to enter into these Terms
  • Provide accurate and complete registration information
  • Not be prohibited from using our services under applicable laws

Updates to Terms

We reserve the right to update these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Effective Date" above. Your continued use of the service after any changes constitutes acceptance of the new Terms.

Service Description

Acre provides a comprehensive property management platform designed to streamline operations for property managers, landlords, and real estate professionals.

Services Include

  • Property Management: Tools for managing properties, units, and tenant information
  • Financial Management: Rent collection, expense tracking, and financial reporting
  • Communication Tools: Tenant portals, maintenance requests, and messaging systems
  • Document Management: Lease agreements, contracts, and document storage
  • Analytics & Reporting: Performance metrics and business insights

Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to our services. Scheduled maintenance and updates may temporarily affect availability.

Account Registration

To access certain features of Acre, you must register for an account. By creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and accept all risks of unauthorized access
  • Immediately notify us of any unauthorized use of your account
  • Take responsibility for all activities that occur under your account

Account Security

You are responsible for safeguarding the password and for all activities that occur under your account. We recommend:

  • Using a strong, unique password
  • Enabling two-factor authentication when available
  • Not sharing your account credentials with others
  • Logging out when using shared or public computers

Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or harmful activities.

Acceptable Use Policy

You agree to use Acre only for lawful purposes and in accordance with these Terms. You agree not to use our services:

  • In any way that violates any applicable federal, state, local, or international law
  • To transmit any material that is defamatory, offensive, or otherwise objectionable
  • To impersonate or attempt to impersonate another person or entity
  • To engage in any conduct that restricts or inhibits anyone's use of the service
  • To introduce viruses, malware, or other harmful code
  • To attempt to gain unauthorized access to any portion of the service
  • To collect or track personal information of other users
  • For any commercial purpose without our express written consent

Content Standards

Any content you upload or share through Acre must:

  • Be accurate and not misleading
  • Be owned by you or used with permission
  • Not violate any third-party rights
  • Comply with all applicable laws and regulations

Payment Terms

Subscription Fees

Access to certain features of Acre requires a paid subscription. By subscribing, you agree to:

  • Pay all fees according to your selected plan
  • Provide valid payment information
  • Authorize us to charge your payment method on a recurring basis
  • Be responsible for all taxes associated with your subscription

Billing

  • Billing Cycle: Subscriptions are billed monthly or annually in advance
  • Auto-Renewal: Subscriptions automatically renew unless cancelled
  • Price Changes: We will notify you at least 30 days before any price increases
  • Failed Payments: Access may be suspended if payment fails

Refunds

We offer a 30-day money-back guarantee for new subscriptions. After 30 days, payments are non-refundable except as required by law. No refunds are provided for partial months.

Free Trial

We may offer a free trial period. You will not be charged during the trial period unless you exceed usage limits or the trial expires.

Intellectual Property

Acre's Property

The Acre service, including all content, features, and functionality, is owned by Acre and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Content

You retain all rights to content you upload to Acre. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display your content solely for the purpose of providing our services.

Feedback

Any feedback, suggestions, or ideas you provide about Acre become our property and may be used without compensation or attribution to you.

Third-Party Content

Our service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites.

Privacy & Data

Your use of Acre is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our collection and use of your data as described in the Privacy Policy.

Data Ownership

You own all data you input into Acre. We will not sell, share, or rent your data to third parties except as described in our Privacy Policy.

Data Export

You may export your data at any time through the platform's export features. Upon account termination, you have 30 days to export your data before it may be permanently deleted.

Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Disclaimers & Limitations

No Warranties

ACRE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACRE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL.

Maximum Liability

Our total liability to you for any claims under these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Acre and its officers, directors, employees, and agents from any claims, losses, or damages arising from your use of the service or violation of these Terms.

Termination

Termination by You

You may terminate your account at any time through your account settings. Termination does not entitle you to any refunds unless otherwise required by law.

Termination by Us

We may suspend or terminate your account immediately if:

  • You violate these Terms of Service
  • You engage in fraudulent or illegal activities
  • Your account remains inactive for an extended period
  • You fail to pay subscription fees when due
  • We discontinue the service

Effect of Termination

Upon termination:

  • Your right to use the service ceases immediately
  • You must stop all use of Acre
  • We may delete your account and data after 30 days
  • All provisions that should survive termination will remain in effect

Governing Law

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in San Francisco, California.

Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive your right to participate in any class action or representative proceeding.

General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and Acre
  • Severability: If any provision is found invalid, the remaining provisions continue in effect
  • No Waiver: Our failure to enforce any provision does not waive our right to do so later
  • Assignment: You may not assign these Terms without our written consent

Questions About These Terms?

If you have any questions about our Terms of Service, we're here to help.

info@tryacre.io
+1-415-729-4448
Contact Legal Team